Responsible Gaming at nbaja

At nbaja, responsible gaming is not an afterthought — it is built into the foundation of how we operate. We believe that online casino and sports betting are legitimate forms of adult entertainment, and we are committed to ensuring they remain that way for every player on our platform. That means giving you real tools to manage your play, clear information to make informed choices, and genuine support when you need it.

The vast majority of nbaja players across Dhaka, Chittagong, Sylhet and all of Bangladesh enjoy our platform responsibly, setting their own limits and treating gaming as the leisure activity it is meant to be. For those who may be finding it more difficult to stay in control, this page explains every tool and resource we have in place — and how to reach support immediately if you need help today.

All responsible gaming tools are available directly from your account settings on nbaja. They are free to use, take effect quickly, and are there to support you — not to punish you. We encourage every player to explore these options proactively, before any problem arises.

Activating any responsible gaming tool on nbaja takes only a few steps. All options are centralised in the Responsible Gaming section of your account settings. Here is how to get there:

• Log in to your nbaja account and tap the profile icon in the top corner of the screen.
• Navigate to Account Settings, then select the Responsible Gaming tab.
• Choose the tool you want to activate — deposit limit, time-out, self-exclusion, or session reminder.
• Set your preferred values and confirm. Most tools take effect immediately; self-exclusion is processed within 24 hours.

If you have difficulty accessing these settings or need the tool to take effect faster than the standard processing time, contact our support team directly at [email protected]. Our team is available 24 hours a day, 7 days a week, and will prioritise responsible gaming requests. You do not need to explain your reasons — we will action your request without question.

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are common warning signs that gambling may be becoming harmful. If several of these apply to you, we strongly encourage you to use nbaja's responsible gaming tools or contact our support team today.

Self-exclusion is the most powerful tool available to you on nbaja. When you activate it, your account is blocked and you will be unable to log in, deposit, or access any games or betting markets for the duration of the exclusion period you choose. Marketing communications are also suspended immediately.

You can choose from the following self-exclusion periods on nbaja:

• 30 days — a one-month cooling-off period for players who need a defined short break.
• 6 months or 1 year — a medium-term exclusion for players who need extended time away from the platform.
• Permanent exclusion — a lifelong block on your account. This cannot be reversed at any point in the future.

Please be aware that during an active self-exclusion period, nbaja will not be able to reinstate your account under any circumstances, including if you change your mind. This is by design — the tool is meant to be robust enough to protect you even if you later feel an urge to return. Any remaining real-money balance in your account at the time of exclusion will be held safely and returned to your verified payment method upon expiry of a temporary exclusion or upon request for a permanent exclusion.

nbaja operates a strict minimum age policy. You must be 21 years of age or older to register an account, deposit funds, or place any bet or wager on our platform. This policy applies to all users regardless of location within Bangladesh. We carry out age verification checks during the registration process and as part of ongoing KYC compliance.

If you share a device with young people in your household, we recommend taking the following steps to prevent accidental access to the nbaja platform:

• Always log out of your nbaja account when you finish your session, especially if your device is shared.
• Never save your nbaja password in a browser or app where young people have access to the device.
• Use device parental controls or content filtering tools to block gambling websites if children use the same device.

nbaja support is always available at [email protected] for responsible gaming assistance. In addition, if you or someone you know needs professional guidance on managing gambling behaviour, we encourage you to reach out to the following types of support services available in Bangladesh and internationally:

We train our customer support team to identify and sensitively approach players who may be showing signs of distress or harmful gaming behaviour. We review our responsible gaming tools regularly to ensure they remain effective, accessible and easy to use on mobile devices across Bangladesh. We do not contact players with promotional offers during or immediately following a self-exclusion period, and we never use aggressive retention tactics that conflict with responsible gaming principles.

Gaming at nbaja is a choice — and every player deserves to make that choice freely, from a position of genuine enjoyment rather than compulsion. If that balance ever feels off, we are here to help you restore it. Reach our dedicated responsible gaming support line any time at [email protected].